In this edition, we chat about her ongoing learning journey with Tasneem Hoosain, a seasoned pharmacist and Clicks Dispensary Manager. Tasneem shares her experiences with the NetClix, powered by Cnnect, and how it’s transforming her role in the pharmaceutical field.
Meet Tasneem Hoosain – A Pharmacist’s Journey
Tasneem Hoosain, 41, has been working in pharmaceuticals for approximately 15 years. She began her career at the University of the Western Cape (UWC), where she completed her studies in healthcare. With a passion for medicine and strong motivation to build a career in the field, Tasneem initially planned to work in dentistry but later diverted to the world of pharmaceuticals.
Her drive to help people and perform well in her position as a dispensary manager presents many challenges and opportunities to grow in her profession. Tasneem especially enjoys maintaining a balance between satisfying pharmacy management and being fair and considerate to her staff.
Empowering Healthcare Professionals
Tasneem sheds light on the employee experience platform created by Cnnect, which includes a robust Learning Management System (LMS), a user-friendly beacon of knowledge for medical practitioners. The application’s bite-sized modules deliver concise and relevant information, taking a mere 15 minutes each. Tasneem attests to the app’s day-to-day usefulness in enhancing her knowledge of recommended products, enabling her to provide more informed counselling to customers. The interactive and gamified structure of the courses adds an element of enjoyment to the learning process, making it a staple in Tasneem’s bi-weekly routine.
“The app impacts my work by helping me provide training for healthcare staff so that they are well-informed on the products they are selling,” Tasneem remarks.
Product Review: Neurobion and Iliadin
Tasneem attributes much of her enriched product knowledge to the NetClix learning and communication platform, specifically focusing on Neurobion and Iliadin. The app serves as a vital tool for Tasneem and her colleagues, offering ongoing learning opportunities to refresh their knowledge and meet the evolving needs of their customers.
A standout course for Tasneem centres on front shop products, providing insights into items like Elastoplast and immune boosters, typically outside of the dispensary’s domain. Tasneem praises the Neurobion course for empowering healthcare professionals with the information needed to advocate for the product despite customer hesitations about its price.
“The Neurobion course content was structured nicely, and the quizzes at the end of each module were great for preparing users for the final summative assessment,” Tasneem notes.
Future Product Recommendations
Tasneem suggests expanding the platform’s content to include more information on scheduled medications such as antidepressants, antibiotics, cholesterol, and blood pressure medication. This strategic addition, she believes, would further enrich the learning experience for healthcare professionals, ensuring they remain well-informed and equipped to address a myriad of patient needs.
It’s clear that Cnnect makes a real difference in employee learning and development. Our social media pages offer more engaging interviews, updates, and tips. If you’re curious about how we can help your team, don’t hesitate to contact us.